Frequently Asked Questions

Cox Media is now Spectrum Reach. For customers, partners, agencies, and vendors, there are no immediate changes at this time unless communicated directly. Link to Press Release.

Yes. We are working to integrate former Cox markets into the Spectrum Reach's markets’ footprint within the next 30 days. Until then, please contact your AE with any questions about market availability.

There are no immediate changes to products or services at this time. Future changes and product enhancements will be communicated as they become available. You can explore our advertising capabilities and offerings on Explore Media Solutions.

There are no immediate pricing changes unless customers are notified directly.

Yes, existing contracts and quotes will be honored according to their terms of agreement.

Customers should continue using their current support contacts and service channels. If account teams, phone numbers, or support processes change, advance notice will be provided.

Please use the existing Bill Pay page to access payment information and billing resources. If you need help using the portal or have payment portal billing questions, please contact us at +1 (877) 695-3338.

No. Continue working with your current account team unless told otherwise.

Please continue using your current sales support contact and service channels. We are committed to providing timely communications and support throughout the integration process.

Continuity for clients is our top priority. We are committed to avoiding any disruption of current services, projects, and campaigns

There is no immediate action required unless a vendor or partner is contacted directly.